COI helps healthcare teams compare, specify, procure, install and support furniture for patients, families, visitors and staff, without forcing every room into one manufacturer catalog.
Serving healthcare facilities and project teams throughout New England and beyond.
A waiting chair may need to support different bodies, mobility needs, family groups, dwell times and levels of stimulation. A patient recliner has to balance comfort, transfers, caregiver access, equipment, positioning and cleaning. Family furniture may become a sofa, a bed, a desk, a dining surface and a place of respite. In behavioral health, the same object is evaluated against the patient population, room, acuity, supervision level and environmental risk.
COI turns those realities into product, material, specification, procurement and installation decisions that facilities, clinical, EVS, infection-prevention, supply-chain and design teams can evaluate together.
Who uses the product, for how long, and what mobility, body-size, sensory, privacy or supervision needs come with them.
Public, patient care, infusion, emergency, pediatric, memory care or behavioral health. Each changes the brief.
The cleaners EVS actually uses, at the dilution and contact time they actually use, on surfaces they can actually reach.
The standard that matches the product type, plus the fire, accessibility and submittal requirements of the jurisdiction.
Dignity, calm, family presence, intuitive controls and a range of sizes and seat heights that still reads as one plan.
Installed cost, service life, warranty, lead time, service parts, reconfiguration and replacement strategy.
COI’s open-line product mix includes manufacturers with deep healthcare and behavioral-health capability. We select by application and evidence, not by catalog alignment.
Waiting, patient, bariatric, easy-access, behavioral-health and casegood families.
Visit Kwalu (opens in a new tab)Patient recliners, family sleep, patient-room, motion, waiting and guest seating.
Visit Wieland Healthcare (opens in a new tab)Clinical recliners, family sleep, waiting, overbed tables and behavioral-health products.
Visit Stance Healthcare (opens in a new tab)Product availability, options, testing, approved textiles, lead times, warranties and territory are verified for each project. COI also specifies healthcare-appropriate seating, tables, casegoods and storage from its broader open line when the application calls for it.
We do not run one generic healthcare furniture checklist across every application. A public waiting chair, an infusion recliner, a patient-room sleeper, a staff task chair and a high-acuity behavioral-health chair solve different problems.
Plan for transfers, caregiver access, lift and equipment clearances, braking, positioning, maneuverability, cleaning and renewal inside a tightly controlled footprint.
Wieland Amari and Accord · Stance Carson and Oasis
Support sitting, sleep, work, dining, storage and family presence without interfering with care, circulation or turnover.
Wieland sleepToo and Allay · Stance Rochester, Strada and Podium
Create choices for different bodies, mobility needs, postures, dwell times, privacy preferences and family groups, not simply the highest seat count.
Kwalu Modena and Caterina · Wieland Link and Latitude · Stance Podium
Bring standard, wider, higher, highback, easy-access and large-occupant seating into one dignified visual plan instead of isolating it in a corner.
Kwalu Ampio and Caterina Easy Access · Wieland Link, Hale and Trace · Stance Spry
Select to the patient population, room, acuity, supervision, movement risk, concealment points, anchoring plan, cleaning process and the facility risk assessment.
Kwalu Cori and Fairview · Stance Behavioral Oasis, Frontier and Flo
Support focused charting, team collaboration, ergonomic work, storage, technology, decompression and recovery across demanding shifts.
Open-line task, lounge, workstation, storage and respite products selected to the workflow.
No product is universally “behavioral-health safe.” Final selection is model-, configuration-, room- and facility-specific, and it belongs inside the organization’s own environmental risk assessment. Product names above are candidates for evaluation, not statements of equivalence.
Major aligned portfolios offer credible healthcare products, and staying inside one portfolio can simplify selection. When alternatives are permitted, COI offers a second path: compare the incumbent with healthcare-specific candidates from Kwalu, Wieland, Stance and other qualified lines.
We build the comparison around the owner’s requirements. Dimensions, clinical features, cleaning, testing, fabrics, warranty, service parts, lead time, contract path and installed cost. The result is a defensible approved-equal review, not a look-alike substitution.
Start from the room, patient population, cleaning protocol, clinical features, contract path and schedule rather than from a product name.
Compare the exact model and options on both sides: dimensions, published capacity, testing, approved textiles, service parts, warranty and lead time.
Price the configured product with fabric, freight, receiving, installation, spares, service labor and expected disruption. Not a stripped list price.
The right upholstery starts with the cleaner already on the EVS cart. COI coordinates furniture geometry, seams, clean-outs, moisture protection, arm-cap and frame materials, approved textiles, disinfectant chemistry, concentration, contact time, rinsing and the manufacturer warranty. When the application warrants it, we support mock-ups and field evaluation with the people who will use, clean and maintain the product.
Read cleaner claims carefully. Cleaner compatibility describes material durability under stated conditions. It does not mean the furniture disinfects itself or prevents infection. A bleach-cleanable rating comes with a dilution, an exposure time and a rinse step, and it applies to the materials the manufacturer actually tested.
Depending on the product and project, COI helps teams gather application-appropriate furniture testing, textile performance and cleaner guidance, fire and accessibility requirements, low-emitting and sustainability credentials, material disclosures, warranties and facility-specific behavioral-health decisions.
COI does not describe a product as Joint Commission approved, ligature proof, infection proof, ADA certified or universally behavioral-health safe. Accrediting bodies do not approve furniture, and accessibility depends on the complete furnished plan and applicable professional review.
What we will give you is the exact model, the exact test, the published capacity and the manufacturer’s own cleaning and warranty language, so your team can decide.
Reference sources: BIFMA standards, ACT healthcare textile guidance, The Joint Commission on ligature-resistant products, EPA on treated products and antimicrobial claims.
COI can enter during standards development, programming, design, budgeting, procurement, installation planning or lifecycle work. Earlier involvement creates more time to coordinate the room, the evidence, the fabrics, the contracts, the mock-ups, the schedule and the logistics.
Room list, users, care model, existing standards, cleaning protocol, contracts, budget and schedule.
Layouts, application matrix, basis-of-design review, qualified alternatives and budget alignment.
Stakeholder evaluation with facilities, clinical, EVS, infection prevention, safety, design and supply chain as appropriate.
Model-level documentation, fabrics, options, submittals, contracts, quotes and approvals.
Production tracking, receiving, phasing, building coordination, installation, protection and punch.
Warranties, cleaning guidance, attic stock, replacement parts, asset information, training and Day 2 service.
COI can work through your architect, construction manager, existing dealer agreement, GPO or cooperative contract path where the contract permits it. Confirm the exact path for each project.
Kwalu, Wieland and Stance provide strong healthcare seating, patient-room, family-sleep, behavioral-health and supporting-furniture options. They are not a forced one-for-one substitute for every modular clinical casework system.
When casework or another category needs a different specialist, COI can bring in another qualified open line, or compete for the portions of the project where our product mix creates the strongest fit and value. Patient recliners, family sleepers, waiting, inclusive seating, behavioral health, overbed tables, staff areas and administrative furniture can all be de-bundled from a casework package.
That honesty is part of a defensible specification.
Ask COI for relevant healthcare product samples, mock-up support, manufacturer references and project experience for your application, care setting, schedule and scope.
COI is based in Hooksett, New Hampshire and supports healthcare facilities across New Hampshire, Greater Boston and Massachusetts, with project work across New England and qualified multi-location work beyond it.
The answer depends on the room and the care model. COI evaluates the people using the product, clinical and environmental risk, cleaning and maintenance, testing and requirements, experience and inclusion, and capital and lifecycle considerations. There is no single healthcare-grade certification that answers every application.
No. A defensible specification combines the furniture test standard that matches the product type, textile performance and cleaner guidance, the fire and accessibility requirements of the jurisdiction, low-emitting and sustainability credentials where they are required, material disclosures, the warranty, and the facility risk assessment for behavioral-health settings.
Yes, when the contract and project process allow alternatives. COI can compare the exact basis-of-design model with qualified open-line candidates and prepare the model, option, evidence and cost information the owner needs for an approved-equal review. If a product or manufacturer is mandatory, COI can focus on the categories that remain open.
COI starts with the cleaner and disinfectant chemistry the facility actually uses, then coordinates the approved textile with the furniture construction, seams, clean-outs, moisture protection, application method, concentration, contact time, rinsing guidance and warranty.
Cleanable describes a surface that can be wiped down. Disinfectant-compatible means the manufacturer has evaluated a material against named chemistry at a stated dilution, contact time and rinse procedure. An antimicrobial additive is intended to protect the product itself from odor- or stain-causing microbes. None of the three means the furniture disinfects itself, protects people from disease or reduces infections.
Selection begins with the patient population, room, acuity, supervision, environmental risk assessment, cleaning process and operating practices at the facility. COI then gathers model- and configuration-specific information for tampering, concealment, movement, anchoring, upholstery and ligature concerns. No product is universally behavioral-health safe, and no product is approved by an accrediting body.
COI can support product comparisons, samples and mock-ups, fabrics and finishes, specifications, quote normalization, submittals, ordering, receiving, phased installation, punch, closeout documentation and Day 2 service. The exact scope is defined for each project.
No. Open-line choice creates more paths to fit the requirement, budget, schedule and lifecycle plan. COI compares the configured and installed solution, including options, fabric, freight, installation, warranty, service parts and expected disruption, rather than a stripped list price.
COI can enter during standards development, programming, design, budgeting, procurement, installation planning or Day 2 replacement work. Earlier involvement creates more time to coordinate room layouts, product evidence, fabrics, contracts, lead times, mock-ups and logistics.
How an open-line comparison works against an aligned basis of design, category by category.
Read article →Specifying waiting, reception, exam and clinical furniture for a practice or clinic.
Read article →Model-level documentation, finishes, options and submittals before the order goes out.
Learn more →Start with a room list, an existing standard, a cleaning protocol, a basis of design, a budget, a schedule, or simply the problem your team is trying to solve.
Last reviewed August 21, 2026